![]() It was more of an adult only style play list which is so sad as we wanted to spend more time at the pool. Unfortunately we had to leave the pool early because the DJ kept playing songs with the F-word and other curse words despite the pool being full of families with young children. I would caution those with children about the pool area music. The pool was small but worked just fine as it was not too crowded. The property is clean and well taken care of. The staff were excellent, kind and welcoming. We stayed for one night as a treat for our son before school started back. What’s the point of valet if you have to get your own car? I’m usually treated very well at hyatts and have stayed at the centric brand in Denver and have only had great experiences. ![]() How are you out of water when one of hyatts perks is literally bottled water? When we checked out there wasn’t a valet person working so we had to get our own car. When I asked for our water for the day, they somehow didn’t have any water to give. When we checked out, the lady working was extremely nice and the best person we had. Didn’t bother asking again because i kept getting let down by the service. During our stay, I texted the phone number asking for a few items and they only brought about half of what I asked for. When we checked in there were no luggage carts and we had to wait 15 minutes for them to track one down. We decided to do valet to avoid this disaster again. And of course we couldn’t open the gate at the exit either and had to wait again. We had to sit and wait 15 minutes for an employee to open the gate. When we tried to get our car out, we got stuck on the top level of the garage reserved for the hotel because again the key card wouldn’t work. Our key card didn’t work for the parking garage so we had to print a ticket. When I asked about the self parking the gentleman simply said yes there’s self parking and didn’t give any direction. Upon checking in, I wasn’t greeted as a globalist, offered water, offered breakfast directions, or given any other direction on the property. We arrived around 1 am and had to stand out in the chilly weather for a solid 5 minutes before anyone would let us in. Kudos!Īlmost always leave 5/5 for Hyatt properties but this was disappointing, especially as a globalist. This Hilton delivered both and reminded me why it does matter where you stay. Some hotels stand out because of their genuine hospitality and customer service. I’m one of those guest who can ask a million and one questions and never once did the front desk staff seem irritated or make me feel like I was being a bother. The restaurant staff is attentive and friendly. The bartender was great! My food and end of the day cocktail were on point. Clean!!! The bathroom was fully stocked with towels and shampoo/conditioner and lotion! It’s the little things that make a huge difference as TSA had taken most of my toiletries at the beginning of my travel. The room was Perfect! I love when I open the room door and what I see matches what I smell…. The Front Desk Staff was Amazing! I love being acknowledged and appreciated and they did not disappoint! Everything available to me was explained with patience and detail. When I pulled up the valet guy was smiling as he greeted me and offered to help with my luggage. This trip was short but really made me comfortable traveling again. ![]() We will be staying at the Georgia Tech hotel as we attend the conference in the future. Restaurant breakfast, that reopened, which used to be really good, was not and we only went one time, even though I get it for free.Ĝomplimentary breakfast one day because the restaurant was closed was terrible.We understand the new cleaning rules and are okay with it BUT when you don’t get the towels you requested, they NEVER emptied the garbage, as requested, and basically didn’t listen to the few requests we had, like wanting more toilet paper.I am Lifetime Titanium, so good luck to others who have no status. So we are out $90 and paid another $50 for the other parking. Called again after 11 days and got the same line. $90! We immediately called and was told that they would contact accounting, give them 7 – 10 days to adjust. When we got home and looked at the bill they charged us for 2 more nights. When we left there was a line at the check in/out kiosk so I checked out on the mobile app. ![]() The biggest issue was that we parked 1 day, $45/per day because we got in late and moved the car to the G-Tech garage for $25/day. We have stayed here for years for an annual conference at Georgia Tech and this year was terrible. ![]()
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