![]() ![]() Nearly all modems, routers, and internet gateways have LED status lights. ![]() Make sure to check for outages before getting too deep into your troubleshooting efforts. If the problem is on your internet provider’s end, you can’t do anything to fix it. If only one website or service is acting up, your connection is probably fine. The problem may be with the app, service, or website you’re trying to access. Test a different website or online activity Sometimes moving your router just a few feet or changing the angle of the antennae can make a world of difference.Ĥ. If you’re using the internet over Wi-Fi, router placement is crucial. Sometimes the fix is as simple as tightening a connection, other times you may need to replace a cable or require the help of a broadband technician. Loose or damaged cables can cause a wide range of internet issues. This should always be your first step it’s simple, easy, and incredibly effective. Restart your modem and router or internet gateway (modem/router combo)Īn equipment restart is the golden rule of internet troubleshooting. ![]() Lastly, you can jump straight to our complete list of internet fixes and try each one until you’re back online.ġ. If you’re still stumped, use our advanced troubleshooting section for particularly tricky circumstances. Once you’ve discovered which type of problem you have, continue to either the internet signal troubleshooting section or the Wi-Fi troubleshooting section. In the troubleshooting guide, we’ll first help you diagnose whether you have an internet signal issue or a problem with your Wi-Fi. We’ll start with our top five internet quick fixes and then walk you through a more thorough troubleshooting process if you’re still having issues. While methodical troubleshooting is better for getting to the bottom of an issue once and for all, sometimes you just need to get back online ASAP. When it comes to internet troubleshooting, you can either methodically work your way through the troubleshooting steps or just start trying fixes until something works. Whether you’re hooked up to Wi-Fi but without internet access or you’re having trouble with a wired Ethernet connection, we’ll show you the quickest methods to identify the problem and get back online. It’s incredibly frustrating when your internet isn’t working. ![]()
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